The short version
Mission Broadcast is a hosted email-list and public-archive service for missionary families. You pay us; we deliver the service. We respect your data, give you a real way to cancel and get a refund if it isn't working, and don't hide anything important.
We have rules about what you can and can't post — no pornography, no illegal content, no spam, real ownership of the photos you upload. If you break them flagrantly we may suspend or close your account without a refund. If you break them by accident we'll usually contact you first and work it out.
The rest of this document is the legally specific version of that promise. By creating an account or subscribing, you agree to these terms.
1. The service
Mission Broadcast ("we," "us," or "Service") is operated by DocGuy, LLC, a Utah limited liability company. We provide a hosted multi-tenant platform that lets a missionary's family run an email list, a public letter archive, a mission map, and related communications using either a domain we manage or one you bring yourself.
Throughout these terms, "you" refers to the account holder who registers and pays for a missionary's site. "Subscribers" are the people who receive that missionary's letters by email. "Missionary" refers to the individual whose mission is being broadcast. You are responsible for all content the missionary sends through your site, even though the missionary is not themselves a party to this agreement.
2. Eligibility & your account
You must be at least 18 years old to create an account. By signing up you confirm that:
- You're authorized to act on behalf of the missionary whose site you're creating.
- The information you provide is accurate and up to date.
- You'll keep your Google sign-in credentials secure. We use Google OAuth; we do not store passwords ourselves.
- You're responsible for activity under your account, including by anyone you add as an additional admin and including all content sent through your site by the missionary.
You may close your account at any time from the Billing page. See Suspension & termination for what happens to data on closure.
3. Geographic scope
The Service is intended for use by account holders and subscribers located in the United States and Canada. The Service's email-deliverability practices and data-handling are calibrated for U.S. and Canadian anti-spam law (CAN-SPAM and CASL).
You may invite subscribers from other jurisdictions, but you assume all risk for compliance with their local laws, including but not limited to the EU's General Data Protection Regulation (GDPR), the ePrivacy Directive, the UK's Data Protection Act, Brazil's LGPD, and any national or regional anti-spam law. We make no representation or warranty that the Service complies with non-U.S./non-Canada law. Any fines, claims, or other liabilities arising from subscribers outside the U.S. or Canada are your sole responsibility, and are covered by the indemnity in Section 22.
4. Subscriptions & billing
We offer the following plans (see the pricing page for the live ladder):
- Monthly — $7/month, recurring. First month free. Cancel any time from the Billing page; cancellation takes effect at the end of the paid period.
- Full-Mission — fixed-term prepaid plans in 6, 12, 18, and 24-month durations ($45 / $75 / $105 / $135). Each price includes a 2-month wrap-up buffer in the service window. No automatic renewal.
- Full-Mission Pro — same fixed-term durations ($115 / $155 / $195 / $235) including bundled add-ons (whitelabel branding, full-resolution photos with 5 GB storage, managed custom domain, and PDF Letter Book at homecoming). The hardcover Letter Book is available à-la-carte at $125 for any tier; it is not included in the Pro bundle.
Payments are processed by Stripe. We do not store your full payment card information. You authorize us (and Stripe) to charge you the recurring subscription fee for Monthly plans until you cancel.
Prices may change. See Service changes & beta features for our notice procedures.
5. 60-day guarantee
Every paid plan is backed by a 60-day money-back guarantee. If the service isn't working for you, email support@missionbroadcast.com within 60 days of your initial purchase and we'll refund the subscription fee in full. The guarantee covers the first 60 days only and resets only on the initial purchase, not on renewals of upfront plans or on add-ons purchased separately.
The guarantee does not cover third-party costs we've incurred on your behalf and cannot recover — most commonly the wholesale domain-registration fee for a managed custom domain (typically $10–15) — which we will deduct from the refund and disclose at the time of the refund. The guarantee does not apply to refunds requested after we have suspended or terminated your account for a violation of these terms.
6. Gift certificates
Anyone may buy a Mission Broadcast plan as a gift certificate at missionbroadcast.com/gift, without creating an account. In this section, the "purchaser" is the person who pays for the certificate and receives the confirmation email, and the "recipient" is the account holder who redeems it onto a missionary's site.
What a certificate is
A gift certificate is a prepaid, single-use credential for a specific plan and term (for example, "Full-Mission — 18 months") at the price in effect when it was purchased. It is not a stored dollar balance: it carries no cash value, cannot be partially spent, and — except where applicable law requires otherwise — is not redeemable for cash. When redeemed, we grant exactly the named plan and term to the recipient's missionary site, even if our prices have changed since the certificate was purchased.
No expiration, no fees
An unredeemed gift certificate never expires. We charge no dormancy, inactivity, service, or other fees against a certificate — its value never declines for any reason. (Certain states treat long-unredeemed certificates as unclaimed property; where such a law applies to us, we will comply with it. That never shortens your right to redeem.)
Redemption
- Single use; first redemption wins. A certificate is consumed in full by one redemption onto one missionary site. It cannot be split across sites, redeemed in part, or stacked on top of an existing paid plan.
- Sites that already have a plan. If the recipient's site already has a paid plan, the certificate is not applied automatically. Contact support@missionbroadcast.com and we will, at the purchaser's direction, refund the certificate or re-point it — for example to a sibling's site, or toward a Standard-to-Pro upgrade. It remains valid until then.
- The clock still waits for you. Redeeming attaches the gifted plan and term to the site; the paid months begin counting at site activation, exactly as with a direct purchase (see Section 7).
- Treat the code like cash. Anyone who presents a valid code may redeem it, and we may treat possession of the code as authority to do so. We are not responsible for codes that are shared, forwarded, or lost after delivery; the purchaser's confirmation email contains a copy, and support can assist the purchaser with a lost code.
Refunds
An unredeemed certificate is refundable to the purchaser in full, at any time, with no deadline — for unredeemed certificates, the 60-day guarantee (Section 5) is a floor, not a ceiling. Once redeemed, the granted plan is covered by the same 60-day money-back guarantee as a direct purchase, counted from the redemption date; any refund is issued to the purchaser's original payment method.
Fraudulent purchases
A certificate purchased with a payment that is later reversed, disputed, or determined to be fraudulent is void and unredeemable (or, if already redeemed, the granted plan may be revoked). We will work in good faith with recipients who redeemed a voided certificate innocently.
7. Setup mode & when your service starts
A new site begins in Setup mode. You can build the page, add subscribers, and send test letters to yourself — but broadcasts do not reach your real subscriber list, and your paid service time does not begin counting. Buy whenever is convenient; nothing is used up while you set up.
When your missionary is ready, you activate the site from your account. Activation opens your list to subscribers and starts your paid term: service runs from the activation date through the length you chose, plus the built-in 2-month wrap-up. Activation is a one-time step and cannot be reversed.
Because you choose your term length at purchase, a missionary who is already partway through their mission simply selects the length that matches the time remaining. There is no separate pause — a one-time plan runs its course from activation. If a mission is genuinely interrupted for an extended period, email support@missionbroadcast.com and we'll work something out.
8. Archive retention & keepalive
When your paid service ends — whether through mission completion or voluntary cancellation — your archive enters a 30-day export window. During that window you can download a full export (letters + photos + subscriber list + manifest) from the Billing page. After 30 days, the archive is permanently deleted unless an Archive Keepalive subscription is active.
We do not retain free post-mission archive storage. This is intentional — it would not be fair for someone whose paid term has ended to receive longer storage than a customer who is still paying.
To keep an archive alive past paid service, an Archive Keepalive subscription is coming soon. The planned pricing is:
- $20/year for archives on a domain you own or on our default
missionbroadcast.com/m/<id> subdomain.
- $40/year for managed-custom-domain archives (covers the underlying domain renewal we pay through the registrar).
At any time — while paid or during the export window — you can export your archive for free. The export is yours; we don't restrict what you do with it.
Deleting a site, and the missionary's right to erasure
Deleting a missionary site comes in two forms, because the people involved have different stakes:
- Administrative deletion (reversible). An Admin (the family member who set the site up) — or Mission Broadcast support — can delete a site for ordinary reasons: the mission ended, the site was created by mistake, it's simply no longer needed. This is reversible: the site goes offline and enters a grace period (30 days, or 90 days if the missionary has never signed in), during which the missionary or an Admin can restart it. Everyone with a role on the site is notified by email, and anyone may download a full copy of the data before the grace period ends. If no one restarts it, the site is permanently deleted when the grace period expires.
- Data-subject erasure (the missionary's right). The missionary — the person the letters, photos, and site are about — has the right to have their personal data erased on their own request, under laws including the GDPR (Article 17) and the California CCPA/CPRA. Because it is the missionary's own right, no Admin (or anyone else) has to approve it, and no Admin can cancel it — only the missionary can withdraw the request, and only during the grace period before it completes. Admins and Moderators are notified and may download the data they have access to, but cannot stop the erasure. Once an erasure completes, it is permanent and unrecoverable. We ask the missionary to confirm by email and encourage them to export their data first.
Billing when a deletion or erasure starts. A Monthly subscription stops renewing the moment a deletion is requested, so you are not charged again while the site sits in the grace period; if the deletion is undone, the subscription resumes. For an upfront plan (Full-Mission or Pro), if the deletion or erasure was requested within the 60-day money-back guarantee (Section 5), the purchase is refunded in full when the site is finally deleted; outside that window, the upfront purchase is not refunded. Billing records (Stripe history) are retained for 7 years for tax/accounting compliance regardless of deletion.
9. Acceptable use
You agree not to use the Service to post, transmit, store, or distribute:
- Pornography, sexually explicit material, or any content that is suggestive or sexualized.
- Content involving illegal activity, including depictions of illegal activity even where the activity is depicted without endorsement.
- Gambling, gambling promotions, or content soliciting wagers.
- Hate speech, harassment, threats, or content that targets individuals or groups based on race, ethnicity, religion, nationality, sex, gender identity, sexual orientation, disability, or similar protected characteristic.
- Content that infringes any third party's intellectual-property, privacy, or publicity rights — including images of identifiable persons used without consent.
- Spam, unsolicited bulk email, or any communication that violates CAN-SPAM (U.S.), CASL (Canada), or other applicable anti-spam law.
- Content that impersonates another person, including impersonating a missionary you are not authorized to act on behalf of.
- Malware, phishing attempts, or content designed to compromise security.
- Content that violates the standards of The Church of Jesus Christ of Latter-day Saints' missionary program. (Mission Broadcast is not affiliated with the Church, but its product is calibrated for its missionary audience.)
- Domain names — whether you ask us to register one for you or connect one you own — that are themselves profane, crass, obscene, hateful, harassing, racist, bigoted, or that disparage, mock, or attack The Church of Jesus Christ of Latter-day Saints, its members, or its missionary program. A domain name is public and, for a managed domain, is registered by us on your behalf, so this standard applies to the name itself — not only to what you publish on it. See Section 14 for how we screen requested domains.
You also agree not to:
- Attempt to gain unauthorized access to any part of the Service, other accounts, or our infrastructure.
- Reverse engineer, decompile, scrape, or harvest data from the Service except through features we provide for that purpose.
- Resell or sublicense the Service or any portion of it.
- Use the Service in a manner intended to circumvent volume caps or per-account limits we apply for abuse-prevention purposes (currently a soft cap of 5,000 active subscribers and one production broadcast per day per missionary; we may adjust these caps and will communicate any changes per Section 15).
Subscribers must be added with their consent (typically by emailing subscribe@ on the missionary's domain, or by an authorized bulk import). You must promptly honor unsubscribe requests. You may not re-add someone who has unsubscribed without their explicit re-consent.
10. Your content, image rights, & subscriber data
Ownership and license
You retain all rights to the content you and the missionary post — letters, photos, attachments, location data, bio, and so on. By posting content, you grant us a worldwide, non-exclusive, royalty-free license to host, store, transmit, format, resize, and display that content as necessary to operate the Service (including emailing letters to subscribers and rendering the public archive).
Image-rights warranty
By posting any image or attachment, you represent and warrant that you and the missionary you've authorized to send via letters@ have all necessary rights, releases, and consents from every rights-holder and every identifiable person depicted to (a) post the image to the Service, (b) have the image distributed to subscribers, and (c) have the image displayed on the public archive. This includes photographer copyright, model releases for identifiable persons, parental consent for minors, and any rights specific to the jurisdiction where the image was created.
Violations of this warranty may result in immediate suspension or termination of your account without refund, as described in Section 12, in addition to your indemnity obligations under Section 22.
Subscriber data
Subscriber email addresses and names belong to your subscribers, not to you and not to us. We treat them as personal information under our Privacy Policy. You may export your subscriber list at any time. You may not transfer your subscriber list to another sender for use outside this Service without each subscriber's explicit consent.
11. Spam-complaint protections
We monitor abuse signals from receiving email providers (Gmail, Apple Mail, Yahoo, Outlook, etc.) to protect overall deliverability for all Mission Broadcast customers. If your missionary's broadcasts trigger an abnormal rate of spam complaints, hard bounces, or spam-trap hits, we may, at our sole reasonable discretion and without prior notice, do any combination of the following:
- Pause future broadcasts until you and we can investigate.
- Require Support Admin approval (a person on our team reviewing each broadcast before send) for future broadcasts.
- Suspend your account for the protection of the platform.
- Terminate your account, with no refund, where the pattern is severe or recurrent.
These are operational protections, not punishments — high complaint rates harm deliverability for every customer on the platform, and we act fast to preserve it.
12. Suspension & termination
By you
You may close your account at any time from the Billing page. On closure, your archive enters the 30-day export window described in Section 8, after which all data is deleted (subject to the minimal-record retention noted in our Privacy Policy).
By us — intentional violations
For intentional or flagrant violations of these terms — including posting pornographic, illegal, gambling, or hate-speech content; intentional spam; image-rights violations; requesting or registering a profane, hateful, racist, bigoted, or anti-LDS domain name (Section 9); or any willful act we determine at our sole reasonable discretion to be a serious breach — we may immediately suspend or close your account with no refund and no credit for any prepaid term or add-on, and we may decline to restore the account on any terms.
Domain-name abuse is non-negotiable. Asking us to register — or connecting — a domain name that is profane, crass, obscene, hateful, harassing, racist, bigoted, or that disparages or attacks The Church of Jesus Christ of Latter-day Saints, its members, or its missionary program is a flagrant violation. Where we determine this has occurred, we may immediately and permanently close your account with no refund and no credit, decline to serve you in the future, and you forfeit any domain we registered on your behalf and the non-refundable wholesale registration fee we paid the registrar (see Section 5 and Section 14).
By us — unintentional or ambiguous violations
If we find content or activity that we believe in our sole reasonable discretion is an unintentional violation of these terms, we will typically:
- Suspend the public site (the archive returns a "temporarily unavailable" page, and broadcasts are blocked).
- Contact you at the email address on file to explain what we found and what's needed to resolve it.
- Hold inbound mail to
letters@ in a queue rather than reject it, so the missionary's letters aren't lost.
- Once the issue is resolved, lift the suspension. We may require that future broadcasts be approved by a Support Admin (a person on our team) before being sent to subscribers, for a period we set on a case-by-case basis, to prevent repeat violations.
We may also suspend or terminate your account for repeated unintentional violations, for non-payment, or where your account presents a security or deliverability risk to other users of the Service.
13. DMCA copyright procedure
We respect the rights of copyright holders and respond to valid takedown notices under the Digital Millennium Copyright Act (DMCA).
To submit a DMCA notice, email dmca@missionbroadcast.com with:
- Identification of the copyrighted work claimed to be infringed.
- Identification of the allegedly infringing material and its location on the Service (URL).
- Your contact information.
- A statement that you have a good-faith belief that the use is not authorized.
- A statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the copyright owner.
- Your physical or electronic signature.
We may forward the notice to the user who posted the material and remove or disable access to the material pending response. Counter-notices may be sent to the same address. Repeat-infringer accounts are subject to termination.
Our designated DMCA agent: DocGuy, LLC — DMCA Agent, 9169 W State Street #4323, Boise, ID 83714.
14. Managed domains
If you choose the Managed Custom Domain add-on or a Pro plan that includes it, we register a domain on your behalf through a third-party registrar (currently Porkbun) and configure its DNS to point at our infrastructure. While we manage it, the domain is registered in Mission Broadcast's name and held on your behalf, with WHOIS privacy on so your personal details are never published — you do not provide, and are not asked for, registrant contact details. You can take full ownership at any time by transferring the domain to your own registrar — on request or when you leave — using the transfer process in the next paragraph; once transferred, you become the registrant of record.
We screen every requested domain name against the content standard in Section 9, both automatically and, where needed, by hand. We may refuse to register, or reverse a registration of, any name that is profane, crass, obscene, hateful, racist, bigoted, or that disparages or attacks the Church, its members, or its missionary program — and doing so is treated as an intentional violation under Section 12: your account may be closed with no refund, and you forfeit the domain and the non-refundable wholesale registration fee. Choosing a clean, family-appropriate name avoids all of this.
You may transfer the domain out at any time by requesting an authorization code from support@missionbroadcast.com. We will provide the code within 5 business days, in line with standard ICANN transfer policy.
If your managed domain reaches its renewal date after your paid term has ended, we will email you 60 / 30 / 14 / 7 / 1 days before expiration to give you the option to renew, transfer out, or release the domain.
15. Service changes & beta features
We may add, change, remove, or rename features of the Service over time. For material changes that reduce functionality of a feature you actively use, or that change pricing, we will give you at least 30 days' notice at the email address on file. For other changes, we may post an update to these terms or to the changelog at any time.
Some features may be marked "beta", "experimental," or similar. Beta features are provided as-is, without warranty, and may change or be removed at any time. We disclaim all warranties for beta features beyond those we offer for the rest of the Service.
16. Account non-transferability
Your account is registered to you (the account holder) and may not be sold, assigned, transferred, or shared with another person or entity, except as part of an inheritance procedure handled by us in writing. Adding additional admins to your account is permitted and is not a transfer.
17. Notices
We send legal notices about your account, billing, and these terms to the email address on file (the Google account email you used to sign in). You are responsible for keeping that email address current and able to receive mail. Notice is deemed delivered when the email is sent, regardless of whether you read it.
You may send legal notices to us at support@missionbroadcast.com and, for matters requiring a physical address, to DocGuy, LLC — 9169 W State Street #4323, Boise, ID 83714.
18. Death or release of a missionary
If the missionary associated with your site dies, is released early, returns home early for any reason, or otherwise ends their mission before the end of your paid term, you retain all rights to the account and its content. You may:
- Continue using the Service for the duration of your paid term (helpful for closing communications or producing a Letter Book).
- Request a pro-rated refund of unused remaining time on a Full-Mission or Pro plan by emailing support@missionbroadcast.com.
- Close the account immediately and enter the 30-day archive-export window.
- Purchase Archive Keepalive (coming soon) to preserve the archive past the paid term.
We will handle these requests with care and discretion.
19. Tax
Stripe handles sales tax, VAT, and similar consumption taxes where applicable. You are responsible for any other taxes, duties, levies, or fees imposed by your jurisdiction on your use of the Service. Our prices are exclusive of any such taxes unless stated otherwise.
20. Disclaimers — use at your own risk
The Service is provided "as is" and "as available", and you use it at your own risk. We do our best to keep it running and reliable, but we don't promise it will be uninterrupted, error-free, or that every email will reach every subscriber's inbox. Email deliverability depends on third-party email providers (Gmail, Apple Mail, etc.) and on subscriber spam filters, which we don't control.
To the maximum extent permitted by law, we disclaim all warranties — express, implied, or statutory — including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade.
21. Limitation of liability
To the maximum extent permitted by law, our total liability to you for any claim arising out of or related to the Service is limited to the amount you've paid us in the 12 months preceding the claim, or $100, whichever is greater. We are not liable for indirect, incidental, consequential, special, or punitive damages — including lost profits, lost data, lost goodwill, or the consequences of email-deliverability issues — even if we've been advised of the possibility of such damages.
Some jurisdictions don't allow these limitations; in those jurisdictions our liability is limited to the smallest amount permitted by applicable law.
22. Indemnification
You agree to defend, indemnify, and hold harmless DocGuy, LLC, its officers, directors, employees, contractors, and agents from any and all claims, damages, losses, liabilities, judgments, awards, fines, penalties, settlements, costs, and expenses (including reasonable attorneys' fees and court costs, without cap) arising out of or related to:
- Your content, including any image, letter, attachment, or location data you or the missionary post.
- Your use of the Service in violation of these terms or applicable law.
- Your violation of any third-party right (including privacy, publicity, or intellectual-property rights).
- Subscribers you invited from outside the United States or Canada, including any fines, claims, or other liabilities arising under GDPR, the ePrivacy Directive, the UK Data Protection Act, LGPD, or any other non-U.S./non-Canadian law (see Section 3).
- Any breach of your warranties or representations in these terms, including the image-rights warranty in Section 10.
The cap in Section 21 does not apply to your indemnification obligations under this section. Costs we incur defending or responding to third-party claims caused by your conduct can be substantial; you accept that risk by agreeing to these terms.
23. Force majeure
We are not liable for any failure or delay in performing our obligations under these terms to the extent the failure or delay is caused by events beyond our reasonable control — including outages of underlying infrastructure providers (Google Firebase, Stripe, Brevo, SendGrid, OpenStreetMap, Porkbun), internet service disruptions, acts of government, acts of God, fires, floods, earthquakes, war, terrorism, public-health emergencies, or strikes. We will resume performance as soon as reasonably practical.
24. Governing law & disputes
These terms are governed by the laws of the State of Utah, without regard to its conflict-of-laws principles.
Any dispute arising out of or related to these terms or the Service that the parties cannot resolve informally will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, in Salt Lake County, Utah or, at your option, by phone or videoconference. The arbitrator's decision is final and may be entered as a judgment in any court of competent jurisdiction.
Class action waiver. You and we agree to resolve disputes only on an individual basis. Neither of us may bring or participate in a class action, collective action, or representative proceeding.
If the arbitration provision above is found unenforceable, any dispute will be resolved in the state or federal courts located in Salt Lake County, Utah, and both parties consent to jurisdiction and venue there.
Nothing in this section prevents either party from seeking injunctive or other equitable relief in a court of competent jurisdiction for misuse or infringement of intellectual-property rights, or for breach of your obligations under Section 9 or Section 22.
25. Severability
If any provision of these terms is found by a court or arbitrator of competent jurisdiction to be unlawful, void, or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions of these terms will remain in full force and effect. The failure of either party to enforce any right or provision will not be deemed a waiver of that right or provision.
26. Changes to these terms
We may update these terms from time to time. When we do, we'll post the updated version at missionbroadcast.com/terms and update the "Last updated" date at the top. For material changes, we'll email account holders at least 30 days before the new terms take effect. Continued use of the Service after the effective date means you accept the updated terms.
